1. Overview
This Refund Policy governs purchases of subscriptions, service credits, and paid services provided through Miner Watchdog.
By purchasing any paid plan, subscription, credits, or related paid services, you agree to this Refund Policy.
2. Service Provider
Miner Watchdog is operated by:
Vitalii Koliesnik
General inquiries:
hello@minerwatchdog.com
Support:
support@minerwatchdog.com
3. Free Trial
Miner Watchdog may provide a free trial period.
The purpose of the free trial is to allow users to evaluate the Service before making a purchase decision.
Users are encouraged to fully test the Service during the trial period.
Use of a free trial does not create any right to a refund for a later paid subscription, paid service, or credit purchase.
4. Subscription Payments
After a subscription has been activated and payment has been successfully processed, payments are generally non-refundable.
The Service is a digital software service that becomes available immediately after purchase.
Cancellation of a subscription prevents future billing where applicable, but does not automatically create a right to a refund for amounts already paid.
Refunds are generally not provided for partial billing periods, partial use, unused time, or failure to use the Service after purchase.
5. Credits
Service credits purchased within Miner Watchdog:
- are non-refundable;
- have no cash value;
- cannot be exchanged for money;
- cannot be redeemed for cryptocurrency;
- cannot be withdrawn;
- cannot be transferred between accounts unless explicitly permitted by Miner Watchdog.
6. Exceptional Refund Requests
Miner Watchdog may review refund requests in exceptional situations, including:
- duplicate charges;
- billing errors;
- technical issues that materially prevent access to the paid Service.
Refund approval is not guaranteed and will be evaluated based on the specific circumstances of the request.
7. Payment Providers
Payments may be processed by third-party providers, including Paddle, Lemon Squeezy, or other payment processors.
Refund handling may also be subject to the applicable procedures, rules, and technical limitations of the relevant payment provider.
8. Chargebacks
Users are encouraged to contact support before initiating a chargeback.
Fraudulent, abusive, or unjustified chargebacks may result in:
- account suspension;
- account termination;
- permanent restriction from future purchases.
9. Contact
For billing questions or refund requests:
support@minerwatchdog.com