Privacy Policy

1. Introduction

This Privacy Policy explains how Miner Watchdog ("Miner Watchdog", "we", "our", or "us") collects, uses, stores, protects, and discloses information when you use the Miner Watchdog platform, website, cloud services, Local Agent software, APIs, and related services (collectively, the "Service").

By using the Service, you consent to the practices described in this Privacy Policy.

1.1 Data Controller

Miner Watchdog is operated by:

Vitalii Koliesnik

General inquiries:
hello@minerwatchdog.com

Support:
support@minerwatchdog.com

2. Information We Collect

2.1 Account Information

• email address;
• username;
• account settings;
• subscription information;
• authentication settings;
• two-factor authentication configuration.

2.2 Device and Network Information

• IP addresses;
• browser information;
• operating system information;
• device identifiers;
• application version information;
• connection metadata.

2.3 Mining Infrastructure Data

• miner names;
• miner models;
• firmware versions;
• hashrate statistics;
• temperatures;
• uptime information;
• power state information;
• watchdog events;
• recovery events;
• alert history;
• pool configuration metadata;
• telemetry generated by connected devices.

2.4 Uploaded Files

• log files;
• diagnostic archives;
• support files;
• configuration files;
• screenshots;
• exported reports.

Uploaded content is processed solely for providing the Service, diagnostics, support, and related security functions.

2.5 Local Agent Information

• miner status information;
• miner telemetry;
• relay status information;
• infrastructure status information;
• locally generated logs.

Only information required for Service operation is transmitted to Miner Watchdog Cloud.

3. Passwords and Credentials

3.1 Miner Passwords

• remain stored within Local Agent infrastructure;
• are stored in encrypted form;
• are not transmitted to Miner Watchdog Cloud.

3.2 Pool Credentials

Pool credentials are not synchronized to Miner Watchdog Cloud by default.

Users may explicitly enable pool credential synchronization through Security Settings.

Such synchronization occurs only after the user provides explicit consent.

4. How We Use Information

• provide Service functionality;
• monitor platform operation;
• enable fleet management;
• perform diagnostics;
• provide customer support;
• improve product performance;
• develop new features;
• analyze usage trends;
• detect abuse and fraud;
• maintain platform security.

5. Credits and Billing Information

Miner Watchdog may maintain an internal credits system and related records, including:

• subscription records;
• billing records;
• credit balances;
• transaction history.

Payment processing may be handled by third-party payment providers.

Miner Watchdog does not store complete payment card information.

6. Sharing of Information

We do not sell personal information.

We may share information with:

Infrastructure Providers

• cloud hosting providers;
• CDN providers;
• storage providers.

Payment Providers

• Paddle;
• Lemon Squeezy;
• other payment processors.

Security Providers

• fraud detection systems;
• authentication providers;
• monitoring services.

We may also share uploaded support files, diagnostics materials, and service-related technical data with infrastructure and security providers only to the extent necessary to operate, secure, troubleshoot, and support the Service.

Information is shared only to the extent necessary for Service operation.

7. Data Retention

We retain information for as long as necessary to:

• provide the Service;
• maintain subscriptions;
• comply with legal obligations;
• resolve disputes;
• enforce agreements.

Users may request account deletion.

Certain records may be retained where required for legal, accounting, or security purposes.

8. Data Security

We implement reasonable technical and organizational measures to protect information, including:

• encrypted communications;
• access controls;
• authentication mechanisms;
• monitoring systems;
• role-based permissions;
• security logging.

No system can guarantee absolute security.

9. Two-Factor Authentication

Miner Watchdog may offer two-factor authentication (2FA).

Users are encouraged to enable 2FA to improve account security.

Users remain responsible for safeguarding authentication devices and backup codes.

10. International Data Transfers

The Service may operate using infrastructure located in multiple jurisdictions.

By using the Service, users consent to the transfer, processing, and storage of information in countries where Miner Watchdog or its service providers operate.

11. Children's Privacy

The Service is not intended for individuals under the age of 18.

We do not knowingly collect information from minors.

If we become aware that information has been collected from a minor, we will take reasonable steps to remove it.

12. User Rights

Subject to applicable laws, users may request:

• access to personal data;
• correction of inaccurate information;
• deletion of personal data;
• export of personal data;
• restriction of processing.

Requests may be submitted to:
support@minerwatchdog.com

13. Account Deletion

Users may request deletion of their account.

Account deletion may result in removal of:

• cloud configuration;
• telemetry history;
• uploaded files;
• alerts;
• dashboards;
• account preferences.

Certain records may be retained where required by law or for fraud prevention.

14. Changes to this Privacy Policy

Miner Watchdog may update this Privacy Policy at any time.

Material changes may be communicated through:

• the website;
• email notifications;
• in-application notifications.

Continued use of the Service constitutes acceptance of the updated Privacy Policy.

15. Contact Information

General inquiries:
hello@minerwatchdog.com

Support:
support@minerwatchdog.com